Refund policy

Returns & Refunds

Our 30-day promise

If your paw cleaner isn't right for you, you have 30 days from the day it arrives to tell us. We'd rather fix the problem than keep your money.

Damaged, defective, or wrong item

Email us a photo within 30 days of delivery and we'll send a replacement or issue a full refund — your choice. You won't need to ship anything back to us, and you won't pay anything extra.

Changed your mind

Unused items in their original packaging can be returned within 30 days. Email us first and we'll send return instructions. Return shipping is the customer's responsibility for change-of-mind returns; the original shipping cost isn't refunded. Once your return arrives and is checked, we'll refund you in full.

What we can't accept

For hygiene reasons, we can't accept returns of items that have been heavily used or soiled, unless they're faulty. We also can't accept returns requested more than 30 days after delivery.

Refund timing

Once your return is approved, we issue the refund to your original payment method within 2 business days. It typically takes a further 5–10 business days to appear on your statement, depending on your bank or card issuer.

Cancellations and address changes

Email us within 24 hours of ordering and we'll cancel or update your order if it hasn't shipped yet. After it ships, treat it as a return.

Lost or badly delayed orders

If your tracking hasn't updated in 14 days, or your order hasn't arrived within 30 days of shipping, email us and we'll replace it or refund you in full.

Get in touch

Email [support@wiggleandwhiskers.com] and we'll reply within 1 business day. Include your order number and, for damaged items, a photo.